The Greatest Rock N Roll band actually has a lesson for the restaurant game and you’ll have to listen to this episode to find out what it is. But first lets change your way of thinking and possibly your approach to service. This is a powerful episode with lots of actionable take-aways!
From the moment, a customer walks in your door they get an immediate feeling that speaks volumes about your concept or theme. What does the vibe say about your your place and does it bring the customer back again and again? Today I’m talking with one of the countries hottest design firms.
If your restaurant doesn’t deliver, you’’re missing out on a hassle-free new source of sales and with today’s technology, without the high cost or the risk of doing it yourself. I’m a huge believer in multiple profit centers in any restaurant or hospitality enterprise and here’s one you’ve gotta check out!
Know this…“paramount” service is everything in your restaurant. Deliver anything less and your customers will talk… Immediately, their experience at your place is all over social media and online review platforms. You can lose your good reputation and customers at your restaurant’s peril. Take a listen to my recent experience….
Give today’s episode a listen as I’m speaking with Ben Gaddis, the President of one of the world’s Top innovation agencies counting some of the world’s most powerful brands as clients. We’ll talk digital marketing, online ordering, delivery, leading-edge loyalty programs and much more that shape and grow the all-important relationship between your operation and your customer.
Restaurants are fickle! Some are wildly successful for a variety of reasons. Others fail miserably in a short period of time for different reasons. It all comes down to 3 things – 3 powerful ideas I call the Foundational Fundamentals. Follow these 3 and the competition will eat your dust!
Well once again, I’m on the road driving cross-country. I had a chance to eat out several times a day in a wide variety of places. So today, I’m telling you about two dining experiences that really stood out for different reasons. I hope it helps you take a fresh look at your restaurant or hospitality enterprise, and give you some food for thought.
Of the thousand details in running your restaurant, beware of your customers Pet Peeves! This episode is all about the details.. the important impressions each member of your staff and every detail make with your customer. Everyone’s opinion counts, so fix what’s broken before the customer sees it!!
Mr. Don Tse has literally tasted his way around the world sampling 20,000 different beers. You’re going to learn how to curate a great beer list, the basics of serving the freshest beer with great customer service AND, the power of starting a Mug Club in your place…
I’ve always believed that “Order Takers” in restaurants deliver Ordinary Experiences. Why not be about creating Extraordinary guest service? To do this, your staff need to take your customer on what I call “the Magical Journey”. Here’s one cool tip to do just that while watching your guests smile and cash register ring.