Episode #55 Dominate Your Competition With Personalized Guest Service

Audio, Finances, Interview, Marketing, RR Podcast, Service, Staff, Systems, Video

Listen as I interview Joel Montaniel, the head of SevenRooms.com who has developed a cutting-edge app that allows your restaurant, hotel or hospitality staff to treat every customer like your Most Important Customer.  Now your operation has a powerful service and marketing tool to tap into powerful guest profiles from any device even from away, manage your reservation book, know in an instant your customer’s preferences and so much more.  SevenRooms is also your database whether you have one location or multiple locations. 

Episode #54 How To Sell More Gift Cards This Holiday Season!

Audio, Finances, Front Of House, RR Podcast, Service, Staff, Systems

Its the Holidays and there’s no better time to sell more Gift Cards!

This time of year is a cash injection in your business that can bring in hundreds even thousands of extra dollars in the next 3 weeks!

Listen to this episode as I give you some simple and very effective marketing ideas to make your cash register ring this holiday season… you might even learn a few secrets you can use all year long to boost your sales and build your restaurant’s brand.

Episode #52 This Chain Has it Dialed & Your Restaurant Can Too!

Audio, Brand Building, Front Of House, Marketing, RR Podcast, Service, Staff, Systems

I’ve always believed there are 3 very important elements to any successful restaurant – Food, Service & Ambiance and to really get the buzz going for your place, you’ve got to nail all three.

I happened to visit a well-known major chain restaurant recently and the experience really knocked my socks off and my kids were pretty impressed too.  They wanted to take our server home with them, but I’ll get to that.

Episode #44 Part 1 – Burning Questions From Restaurant Owners with Jaime Oikle of Running Restaurants

Audio, Brand Building, Finances, Interview, Marketing, RR Podcast, Service, Staff, Systems

When you’re in the absolute thick of running your restaurant, you need answers like yesterday… Answers that will help you solve critical problems and significantly improve your operation.

So, I was super excited when my friend and industry collaborator Jaime Oikle of www.runningrestaurants.com suggested that we ask our listeners for their most challenging questions.  

Episode #43 TOP TIP – Why Fast Food and Full-Serve Restaurants Don’t Mix

Audio, Brand Building, Marketing, Service, Staff

When you eat out in other restaurants, if you’re anything like me you critique the operation – from food to service and ambiance…  Funny how we can have a critical eye and think “I can do it better”! But in your own restaurant, do you regularly look at the thousands of details – essentially seeing what the guest sees?  If not, you might have a fast-food approach… get them in , get them out and present the check!