After starting and running restaurants for two decades, I’ve got your Secret Weapon! Listen closely to this episode. Many restaurants train their staff on Service, but few train their staff How to SELL and this can DOUBLE if not TRIPLE your sales!
I ran restaurants successfully for 20 years, and the absolute cornerstone of my guest experience was training — daily training. I’m talking about the importance of pre-shifts and the training that should happen in every restaurant, every day before the doors open for business. Most restaurants train their staff only on the basics of each job. A host greets and seats customers, bussers clear tables, and waiters and waitresses take orders.
Whenever I come across a new system that makes a restaurant more money while enhancing the guest experience, I’ve got to tell you about it. So here goes: Uncorkd is a tablet based wine & beverage program that takes the intimidation out of wine & spirits for your customer. Listen as I speak to Kyle Thacker from Uncorkd HQ, as he explains how Uncorkd can raise your sales and service. Its simple, quick and easy.
According to an article on QSR, “In the restaurant industry, experts agree there is a real need for operators to connect with their food suppliers. Establishing a solid working relationship is critical, and the wrong partnership could damage a business.”
I’ve always believed the three most important attributes of any successful restaurant are Food, Service & Ambiance. You naturally expect in any restaurant that the food will be good and that the atmosphere is comfortable and relaxing, appropriate to the menu and concept. Many in the business would argue that each of these three attributes are equally important, yet to me as a former operator, Service really should stand above.
Podcasts are a great way to keep up to date with trends on a very specific subject, be it politics, obscure science fiction movies, or restaurant management. They’re also a great way to learn from peers, become inspired, and discover new ways to enhance your business.
Here are 7 restaurant podcasts you should be tuning into every week for some restaurant inspiration…