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Nov22017

Episode #95 Is Technology Replacing True Hospitality in your Operation

Audio, Front Of House, RR Podcast, Service, Staff, Systems

Listen to today’s episode and see for yourself if true Hospitality is being replaced by Technology.  It’s perfectly fine to automate your business and use technology and systems to improve, but not at the expense of understanding the core elements of your business first.  After several days of experiencing paramount service at the Diplomat Beach Resort in Florida, my initial judgement got the better of me as I was suddenly immersed in technology at the Minneapolis airport.  

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Oct252017

Episode #94 More Money in Your Register, Night after Night!

Audio, Front Of House, RR Podcast, Service, Staff, Systems

Listen to today’s episode and I’ll give you the “key” to maximizing profit from your menu, every item every time.  Menu Profit is one mission critical detail in your restaurant that you may be missing.  You may in fact have a menu that your customer’s love, but that doesn’t mean you’re making lots of money selling it!  This really is common and I see it all the time in restaurant’s I work with.  You’re working just as hard preparing low profit items as high profit, so you might as well give yourself every advantage. 

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Oct172017

Episode #93 A Winning Strategy For Your Restaurant From Your Favorite Sports Team

Audio, Front Of House, RR Podcast, Service, Staff, Systems

Give today’s episode a listen… its short, but powerful.  Here, I present one of the most effective training exercises I know that’s proven to not only deliver amazing dining and service experiences, but to increase your restaurant sales.  When your entire team are conditioned with product and restaurant knowledge to educate, inform and entertain each and every customer, you will have an unstoppable competitive advantage.  

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Aug172017

Episode #86 How To Crush Restaurant Marketing With Erik Shellenberger

Audio, Brand Building, Finances, Interview, Marketing, RR Podcast, Service, Staff, Systems

My expert today, Mr. Erik Shellenberger weaves his decades of restaurant experience, from the trenches to management with a rare expertise in social media, web design and S.E.O., online reviews and brand building.  He’s going to cut the fluff and give us the basic foundations of success in all these areas. Listen to Erik freely share his knowledge and expertise and watch the needle move.

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Aug42017

Episode #84 The Secret To Getting + Keeping Great Restaurant Staff

Audio, Front Of House, Interview, Marketing, RR Podcast, Service, Staff, Systems

One of the biggest challenges you face as an operator or manager is staffing and turnover.  Its a tough labor market No Secret, but its all about your approach to finding great staff and keeping them.  

The wrong approach is thinking “I need someone NOW.. I’ll just place an ad in the paper and hang a help-wanted sign on the door”.  That’s just a recipe for disaster.  More than likely you’ll find someone that’s a morale killer with bad habits there just for the paycheck.  Today’s podcast gives you a better approach.  Its all about finding, developing, recognizing and rewarding what I call your “A-Team”. 

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Jul272017

Episode #83 8 Great Things To Tell Your Staff Today

Audio, Front Of House, Interview, Marketing, RR Podcast, Service, Staff, Systems

Use these nuggets of wisdom daily in your pre-shift meetings until they become routine conditioned behavior by your entire service team.  Your staff will have more fun, team spirit will rise and more importantly your guests will tune in to what’s really special about your restaurant – A caring, personable staff that’s all about exemplary service.

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Jul52017

Episode #80 These 3 Things are Vital to Your Success

Audio, Brand Building, Interview, Marketing, RR Podcast, Service, Staff, Systems

In my book, there is no more challenging business than running restaurants and I often call it the business of 1000 details.  You’ve got ordering, inventory, finances, marketing. payroll and so many balls to keep in the air.  So what should you focus on first?   So give today’s episode a listen.   We’re talking 3 Things to do Today that will really transform the way you do business.

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Jun222017

Episode #79 How To Deliver AMAZING Customer Experiences

Audio, Brand Building, Front Of House, Marketing, RR Podcast, Service, Staff, Systems

The interaction and relationships your restaurant creates between your staff and your customer is job 1 every table, every time.  Listen to how your restaurant can apply this simple approach to daily pre-shift meetings and ultimately your restaurant’s culture of Hospitality.  Practice F.A.C.E.S. with every new face and you’ll create an unstoppable brand and lines out the door. 

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Jun62017

Episode #77 Get Bulletproof or Die!

Audio, Finances, RR Podcast, Systems

Today’s episode is all about the potential pitfalls of leasing your space and being at the mercy of your landlord.  All may be well for many years and then the unexpected happens.  To be truly “Bulletproof”, I recommend you explore owning your real estate and if the timing is not right today, working towards this goal for tomorrow… I’m not saying this is the correct thing to do for every situation, but this approach gives you leverage and a stronger “Exit Strategy” for your future and the future of your restaurant.

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