I’m a huge believer that training your staff to provide Superior Customer Service is “Job 1” for any business, especially restaurants. In the thousands of details in running your restaurant, nothing will build your business faster, nor have a greater impact on your profit and bottom line. This is more important now during the pandemic than ever.
After all the blood, sweat and tears building a restaurant and brand; Covid hit and much like the rest of us, he was forced to shut down his restaurant. It made little sense to re-open during this crisis when margins pre-Covid were stretched to the thin limit. Preux & Proper has a bright future someday down the road, but for now as any dynamic entrepreneur would do, Joshua has re-invented himself and his business.
In this episode of the Restaurant RockStars Podcast, I’m speaking with Robbert Bregman from TableDuck, a company that has figured out how your customers can order from you from anywhere safely via Messenger Apps like “FB Messenger” or “What’s App”? Lots of people communicate with their friends and family all the time using Messengers, so why not with your restaurant.
Imagine learning the secrets of success from some of the world’s most recognized and powerful brands and then applying them to your business. You can! In this episode of the Restaurant RockStars Podcast, I speak with Jill Raff of the Jill Raff Group. Jill brands herself as a “Customer Experience Strategist” and we dive deep into the true meaning of hospitality and paramount customer service.
After the coronavirus crisis, we’ll see an unprecedented number of troubled restaurants. Even previously successful brands might find it difficult to reopen and get their customers back. It’s the moment of truth for every restaurant owner. Under the pressure of the crisis, people don’t have time anymore to procrastinate and have to make hard choices. Whether you’ve been looking for a way out for quite some time or you are determined to save your restaurant, you should take action because it’s now or never.
When looking for financial help to start your business, you’ll have to choose between two ways of getting restaurant funding: debt or equity. There are many types of lenders and investors in the restaurant business all with different goals, requirements, and expectations. First, you should consider them all…
Today, I’m speaking with Mark Laux from OrderUp Social. He’s going to show us what’s really important, how to cut through the online clutter and make a powerful marketing impact. This topic is one of the most important details in your restaurant. Don’t leave your online presence to chance. Listen on to this episode of the Restaurant RockStars Podcast as Mark walks us through a fully turn-key automated system solution if you can’t be your own social media expert.
From a humble start in seedy Hollywood, listen as Joshua takes us on a restaurateur’s journey of pivots, near-failure and ultimate success. We’ll cover it all. His Michelin-Star rated restaurant “Preux & Proper” heads the list of Josh’s other concepts “South City Fried Chicken” and Five O Four Hollywood.
It’s amazing what Tech can do for your operation. Listen on as we talk about all the pain points that used to come standard with online ordering and how all this has changed. If you have been holding out on using technology in your operation, decide for yourself if this might be your solution on how to gain new sources of profit. This is how to increase restaurant sales and find yourself a new profit center.
Tune in to this episode of the Restaurant RockStars Podcast. I’m speaking with Anita Walker, the V.P. of Marketing for Fox Restaurant Group. Their hot brand “Flower Child” continues to open new locations. There are so many key-learnings and restaurant marketing ideas in this episode folks, you’ve got to give a listen. This is how to open a restaurant, how to run a restaurant and how to increase restaurant business.