Episode #177 Up Your Restaurant Game Using Video Technology

Audio, Brand Building, Interview, Marketing, RR Podcast, Systems, Video

In this episode of the Restaurant RockStars Podcast, I’m speaking with Mr. Ken Bianchi of Hoptix 720. We’ll be showing you how this technology will: Give you Accurate Guest Counts, Show you how long it takes your Host staff to greet your customers, Monitor speed and quality of service at your tables, Minimize staff errors and losses at your Point of Sale system, Deliver immediate visual alerts on your smart phone and provide video security monitoring against theft.

Episode #151 Dominate your Competition like a Las Vegas Casino

Audio, Brand Building, Interview, Marketing, RR Podcast

What would you do to compete if you ran a casino hotel in famous Las Vegas?  What would you do to open a restaurant and what strategies would you use to increase sales in the restaurant? Yes, we can all name the mega-brand hotels on the famous strip, but how could you make a splash if your operation was “Off” the strip?  How could you capture the imagination of the public and get them in your door?

Fun & Games Make The Cash Register Ring

Blog, Guest Post

Every day before your doors open for business, gather your team for a motivational huddle and go beyond the typical tasting of the night’s specials. Discuss exceeding guest expectations and a strategy for the service to come. One of my most effective exercises was actually based on a popular game that everyone has played – BINGO!  Much like the real thing my version of the game is easy to execute in your restaurant. Here’s the idea…

Consistency Is Everything In A Hospitality Operation

Uncategorized

Whether you run a food truck, coffee shop, fast casual or full-service restaurant, know that every interaction between your staff and each guest must be consistent and memorable across your operation. This comes with regular consistent training as a given, but more importantly the culture of your place. Are you building and sustaining a culture focused on hospitality, family and fun?

Episode #84 The Secret To Getting + Keeping Great Restaurant Staff

Audio, Front Of House, Interview, Marketing, RR Podcast, Service, Staff, Systems

One of the biggest challenges you face as an operator or manager is staffing and turnover.  Its a tough labor market No Secret, but its all about your approach to finding great staff and keeping them.  

The wrong approach is thinking “I need someone NOW.. I’ll just place an ad in the paper and hang a help-wanted sign on the door”.  That’s just a recipe for disaster.  More than likely you’ll find someone that’s a morale killer with bad habits there just for the paycheck.  Today’s podcast gives you a better approach.  Its all about finding, developing, recognizing and rewarding what I call your “A-Team”. 

Episode #83 8 Great Things To Tell Your Staff Today

Audio, Front Of House, Interview, Marketing, RR Podcast, Service, Staff, Systems

Use these nuggets of wisdom daily in your pre-shift meetings until they become routine conditioned behavior by your entire service team.  Your staff will have more fun, team spirit will rise and more importantly your guests will tune in to what’s really special about your restaurant – A caring, personable staff that’s all about exemplary service.