Episode #84 The Secret To Getting + Keeping Great Restaurant Staff

Audio, Front Of House, Interview, Marketing, RR Podcast, Service, Staff, Systems

One of the biggest challenges you face as an operator or manager is staffing and turnover.  Its a tough labor market No Secret, but its all about your approach to finding great staff and keeping them.  

The wrong approach is thinking “I need someone NOW.. I’ll just place an ad in the paper and hang a help-wanted sign on the door”.  That’s just a recipe for disaster.  More than likely you’ll find someone that’s a morale killer with bad habits there just for the paycheck.  Today’s podcast gives you a better approach.  Its all about finding, developing, recognizing and rewarding what I call your “A-Team”. 

Episode #83 8 Great Things To Tell Your Staff Today

Audio, Front Of House, Interview, Marketing, RR Podcast, Service, Staff, Systems

Use these nuggets of wisdom daily in your pre-shift meetings until they become routine conditioned behavior by your entire service team.  Your staff will have more fun, team spirit will rise and more importantly your guests will tune in to what’s really special about your restaurant – A caring, personable staff that’s all about exemplary service.

Episode #79 How To Deliver AMAZING Customer Experiences

Audio, Brand Building, Front Of House, Marketing, RR Podcast, Service, Staff, Systems

The interaction and relationships your restaurant creates between your staff and your customer is job 1 every table, every time.  Listen to how your restaurant can apply this simple approach to daily pre-shift meetings and ultimately your restaurant’s culture of Hospitality.  Practice F.A.C.E.S. with every new face and you’ll create an unstoppable brand and lines out the door. 

Are Your Customers Peeved?

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When I ran restaurants, I approached service from the customers point of view.  That is at least twice a week, I was a customer in my own restaurant.   Doing so gives you a really good understanding of what I call the “3 Most Important Attributes of any Successful Restaurant… Food, Service & Ambiance”. 

Episode #29 If Your Staff Doesn’t Notice, Your Guests Will!

Audio, Brand Building, Marketing, RR Podcast, Service, Staff, Video

You have one chance to make a positive impression in your restaurant and make no mistake, impressions are lasting.  Train your staff to NOTICE what the guest sees, feels & experiences in your restaurant and empower them to FIX what’s broke!

 

– There are 12 “Key-Guest Contact Points” in every restaurant, from the parking lot, throughout your common areas to the all-important “Thank You’s & Welcome Back”

Episode #28 Eric Cacciatore of Restaurant Unstoppable – Why I Surround Myself With Industry Leaders

Audio, Brand Building, Interview, Marketing, RR Podcast, Staff, Video

Eric Cacciatore is the personality behind the wildly popular “Restaurant Unstoppable” Podcast.  By hosting influential chefs, restaurateurs and industry leaders, Eric is sharing the incredible experience and knowledge base of these leaders, while educating himself in all he needs to know to someday open his own restaurant.  What a brilliant approach to getting into this business.