We ordered drinks and they were expertly prepared, poured into appealing glassware and properly garnished. After enjoying our first drink and their gracious service, we decided to stay for dinner and move to the dining room to join two additional friends. That’s where the experience dramatically shifted and fell short.
I often recommend that all restaurant owners eat in both their own establishments and a variety of other restaurants from time to time to notice details from a customer’s perspective.
Hey There Rockstars…
My latest Riff is all about the importance of consistency provided by your restaurant service team whether in the dining room or bar, no matter your price point. Listen as I share a recent story of fantastic food overshadowed by inconsistent service.
Listen as Roger tells of a great meal tainted by lackadaisical service in this Denver restaurant.
To continually improve SALES STARS and ensure that it is results driven, cost-effective and easy to implement, I’d like your FEEDBACK.
Roger explains how you can use your staff as your #1 marketing tool to maximize your profits. Servers who are trained to sell will double if not triple their sales and keep your customers coming back for more!
Listen in as Roger riffs on how he built affinity, loyalty and tons of repeat business! (5 min 47 sec) Listen & Subscribe on iTunes: https://itunes.apple.com/us/podcast/restaurant-rockstars-podcast/id1035152031?mt=2
Roger riffs about an amazing dining experience at a steak house in Columbus Ohio – Food, Service & Ambience. Listen in as he explains just how they nailed it! Listen & Subscribe on iTunes: https://itunes.apple.com/us/podcast/restaurant-rockstars-podcast/id1035152031?mt=2
Listen in to Episode #3 of Rockstar Riff as Roger discusses how to achieve a Hat-Trick at your restaurant! (2 min 23 sec) Listen & Subscribe on iTunes: https://itunes.apple.com/us/podcast/restaurant-rockstars-podcast/id1035152031?mt=2
Listen to Rockstar Riff #2 as Roger discusses how to Assume the Sale. You have Customers, not prospects…this should be easy! (2 min 28 sec) Listen & Subscribe on iTunes: https://itunes.apple.com/us/podcast/restaurant-rockstars-podcast/id1035152031?mt=2