When The Curtain Goes Up, It’s Showtime!
Labor will always be any businesses’ biggest challenge, but you can turn the tables so to speak with a simple system or plan B, that becomes your restaurant’s strongest competitive advantage.
8 Great Things To Tell Your Staff Today
Given that the restaurant business is a performance, your guest experience is ultimately determined by how you as owner or manager set the stage. Discuss these 8 great things with your staff today…
F.A.C.E.S. Run Your Restaurant
When I ran high-volume restaurants for 20 years, the acronym F.A.C.E.S. served as our team mantra. Five simple letters that deliver a powerful competitive advantage.
Episode #79 How To Deliver AMAZING Customer Experiences
The interaction and relationships your restaurant creates between your staff and your customer is job 1 every table, every time. Listen to how your restaurant can apply this simple approach to daily pre-shift meetings and ultimately your restaurant’s culture of Hospitality. Practice F.A.C.E.S. with every new face and you’ll create an unstoppable brand and lines out the door.
Episode #69 “Paramount Service” Knows NO Pricepoint!
I had the opportunity to dine out in two very different restaurants last week and the service varied dramatically. You might be surprised by my experiences. Listen as I walk you through the nuances of each experience, picture the customer expectation and you’ll see what I mean by Paramount!
Episode #48 Why The Absolute Best Servers Assume The Sale
Think about sales as the lifeblood of your restaurant and Service and Sales naturally go together…you can’t have one without the other. And isn’t your goal to make as much money in your restaurant as possible? I hope so! Listen as I explain how the ABSOLUTE BEST servers Assume the Sale!
Episode #46 – Hiring the Wrong People with the Wrong Approach?
Lots of restaurants hire in a pinch for the wrong reasons with the wrong approach. I see want ads all the time for desperate restaurants seeking experienced people…
“Wanted Experienced Cook.. Experienced Server” – Why? Most of the time, these people usually don’t work out – No wonder turnover is so high in the restaurant business.
Episode #44 Part 1 – Burning Questions From Restaurant Owners with Jaime Oikle of Running Restaurants
When you’re in the absolute thick of running your restaurant, you need answers like yesterday… Answers that will help you solve critical problems and significantly improve your operation.
So, I was super excited when my friend and industry collaborator Jaime Oikle of www.runningrestaurants.com suggested that we ask our listeners for their most challenging questions.
Episode #40 Don’t Hire Another Employee Until You Hear This
The restaurant industry is a HIGH TURNOVER business, but I’ve got the solution. Don’t hire another person in your restaurant until you listen to this podcast episode.
Forget about help-wanted ads, you can’t simply fill openings… that’s a sure fire way to find average people, who will deliver average guest experiences, average food & drink and lead to nothing but problems in your restaurant.
Top Server Mistakes
These are some of my biggest pet peeves…
I visit restaurants across the USA and around the globe, 9 times out of 10, the servers I get are making serious mistakes…mistakes that cost restaurants money and customers!