You know this business is all about passion… the blood, sweat, tears and hard knocks that define a triumphant restaurateur. Listen as Chris tells his story of the obstacles he faced to establish his now busy Cafe, the steps he’s taking to “systemize” his operation and how dreams still come true everyday in the restaurant business.
Listen as I interview Joel Montaniel, the head of SevenRooms.com who has developed a cutting-edge app that allows your restaurant, hotel or hospitality staff to treat every customer like your Most Important Customer. Now your operation has a powerful service and marketing tool to tap into powerful guest profiles from any device even from away, manage your reservation book, know in an instant your customer’s preferences and so much more. SevenRooms is also your database whether you have one location or multiple locations.
Lots of restaurants hire in a pinch for the wrong reasons with the wrong approach. I see want ads all the time for desperate restaurants seeking experienced people…
“Wanted Experienced Cook.. Experienced Server” – Why? Most of the time, these people usually don’t work out – No wonder turnover is so high in the restaurant business.
In my last episode, my friend and fellow industry Pro Jaime Oikle of www.runningrestaurants.com suggested we ask our listeners for their most challenging questions. You responded and the Q & A session was super powerful.
I get it. As restauranteurs we think we’ve got it all covered, but a fresh perspective can really improve your operation. Don’t get so close to your restaurant to think that everything’s great – even if you’re busy.